I want to take part in Desenfaixa’t, what do I have to do?
When I follow the link my colla provided I end up in a screen that says “Error”, why is that?
In order for us to be able to retrieve your activities from Strava for Desenfaixa’t, you’ll need to leave both checkboxes ticked in the permissions screen. We will only fetch your name and information related to your activities in order to calculate your score during the competition, we will do nothing else with the information.
If you are still having trouble, check out our social media platforms, where we have shared "Steps to follow" videos that will help you successfully complete all the steps!
How do I know if I am correctly enrolled for Desenfaixa’t?
I have enrolled in Desenfaixat but I haven’t done any activity yet, I cannot see myself in the ranking, why is that?
I have recently done an activity but my time in the ranking has not been updated, why is that?
Unfortunately, due to limitations in our infrastructure and services, and the amazing success we have had in enrolling so many castellers, we have had to limit getting all your activities to once per day. We will do that overnight so that you can see the up to date ranking in the morning. In any case, please allow at least 1 full day for your data in the ranking to be up to date.
Besides, bear in mind that only activities specified in How it works will count towards your progress in the ranking, and there are rules on their eligibility. For example, speed is checked for some of the activities, and we will discard the very slow (e.g. if you walk but you registered the activity as running) or very fast ones (e.g. if you cycle but you registered the activity as running). We consider this goes against the spirit of the event, so please register your activity types correctly!
I have done an activity more than 1 day ago and it does not show up in the ranking, why is that?
- You started the activity before joining Desenfaixa’t using the colla link. These do not count, sorry!
- Your activity type is not eligible or it does not comply with our rules, make sure you check them out!
- Very rarely, your event will only get to us more than 1 day later. Please bear with us, and if it definitely does not show up and you are absolutely sure your activities comply with all the above, contact us.
I am doing activities with my smartwatch/Fitbit/Garmin/other but they don’t appear in the ranking, why is that?
Your device needs to be compatible with Strava and be connected to it. You can find out both if your device is compatible with Strava and the best way to connect it in the Strava support page.
Also, if you are doing an activity for which we require heart rate information, you need to allow Strava to collect this information in order for us to receive it. You can check and enable it in the Strava Data Permissions.