I want to take part in Desenfaixa’t, what do I have to do?
Why do you ask for a PayPal donation? Do I have to pay to participate?
When I follow the link my colla provided I end up in a screen that says “Error”, why is that?
In order for us to be able to retrieve your activities from Strava for Desenfaixa’t, you’ll need to leave both checkboxes ticked in the permissions screen. We will only fetch your name and information related to your activities in order to calculate your score during the competition, we will do nothing else with the information.
If you are still having trouble, check out our social media platforms, where we have shared "Steps to follow" videos that will help you successfully complete all the steps!
How do I know if I am correctly enrolled for Desenfaixa’t?
I have enrolled in Desenfaixa't but I haven’t done any activity yet, I cannot see myself in the ranking, why is that?
Why is the total amount of hours in the colla ranking not the sum of the individual castellers?
I have recently done an activity but my time in the ranking has not been updated, why is that?
I have done an activity more than 1 day ago and it does not show up in the ranking, why is that?
- You started the activity before joining Desenfaixa’t using the colla link. These do not count, sorry!
- Your activity type is not eligible or it does not comply with our rules, make sure you check them out!
- Very rarely, your event will only get to us more than 1 day later. Please bear with us, and if it definitely does not show up and you are absolutely sure your activities comply with all the above, contact us.
I am doing activities with my smartwatch/Fitbit/Garmin/other but they don’t appear in the ranking, why is that?
Your device needs to be compatible with Strava and be connected to it. You can find out both if your device is compatible with Strava and the best way to connect it in the Strava support page.
Also, if you are doing an activity for which we require heart rate information, you need to allow Strava to collect this information in order for us to receive it. You can check and enable it in the Strava Data Permissions.